Nativ Global Holding Private Limited
Karachi
Job details
Job type
- Full-time
Location
Karachi
Full job description
Position Overview
The Client Services Manager will be responsible for managing and enhancing client relationships and ensuring the successful delivery of projects.
Responsibilities
- Act as the primary point of contact for key clients, facilitating clear and effective communication between clients and internal teams.
- Build and maintain strong, long-lasting client relationships by understanding their business objectives, challenges, and needs.
- Oversee the planning, execution, and delivery of client projects, ensuring they are completed on time, within scope, and within budget.
- Address and resolve client issues and concerns promptly, ensuring positive outcomes and maintaining client trust.
- Prepare detailed monthly reports on project status, performance metrics, and client feedback, providing insights and recommendations for improvement.
- Identify opportunities for account growth and new business development and support the preparation of proposals and pitches.
- Stay informed about industry trends and client markets to offer valuable insights and recommendations to the internal team and client.
Education
- Bachelor’s degree in marketing, Business Administration, Communications, or a related field.
Experience
- Minimum 2 years of experience in client services, and mainstream advertising agencies.
Skills and Competencies
- Can-do Attitude
- Strong communication and interpersonal skills.
- Proven team management abilities.
- A collaborative and proactive approach.
- Client-focused mindset.
- Excellent organizational and project management skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Strategic thinking and problem-solving capabilities.
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