Hospitable: Customer Advocate Lead (North America – Remote) at Remote), Pakistan 2026
Job Quick Info
Remote)
Job Overview
Hospitable is revolutionizing the short-term rental industry by developing state-of-the-art software that empowers property owners and managers to automate and scale their operations. Our product is renowned for its exceptional user experience and robust capabilities, allowing Airbnbs to effectively manage themselves. We are seeking a dedicated and experienced Customer Advocate Lead to join our North America remote team. In this pivotal role, you will lead a team of customer advocates, ensuring our users receive unparalleled support, advocating for their needs within the company, and contributing to the continuous improvement of our product and services. The ideal candidate is a proactive leader with a deep passion for customer success, eager to take on significant challenges and foster a supportive, high-performing environment.
Key Responsibilities
- Lead, mentor, and develop a team of Customer Advocates to deliver exceptional service and achieve performance goals.
- Oversee the resolution of complex customer inquiries and escalations, ensuring timely and effective solutions.
- Develop and implement strategies to enhance customer satisfaction, retention, and loyalty.
- Act as a primary liaison between customers and internal teams (Product, Engineering) to relay feedback and advocate for user needs.
- Contribute to the creation and refinement of support processes, knowledge base articles, and best practices.
- Monitor key performance indicators (KPIs) for the customer advocacy team, identifying areas for improvement and implementing corrective actions.
- Champion a customer-centric culture, fostering empathy and proactive problem-solving across the team.
Required Skills & Qualifications
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer success or support role, with at least 1-2 years in a leadership or senior capacity, preferably within a SaaS environment.
- Demonstrated ability to lead, motivate, and develop a high-performing team.
- Exceptional written and verbal communication skills, with the ability to articulate complex information clearly and empathetically.
- Strong analytical and problem-solving abilities, capable of handling challenging customer situations.
- Proficiency with CRM software and customer support platforms (e.g., Zendesk, Salesforce Service Cloud).
- Ability to thrive in a fast-paced, remote-first work environment, demonstrating strong self-management and organizational skills.
- A genuine passion for helping customers and a deep understanding of customer success principles.
About The Company
Hospitable is at the forefront of innovation in the short-term rental industry, providing an advanced software platform that enables property hosts to automate guest communication, task management, and pricing across major booking channels like Airbnb and Vrbo. We are a dynamic, remote-first company committed to fostering a diverse and inclusive work environment, challenging the status quo, and empowering our global community of hosts with powerful, user-friendly solutions. Our culture is built on a foundation of bold thinking, continuous learning, and a relentless focus on customer success.
How To Apply
- Click the “Apply Now” button below.
- You will be redirected to our application page on We Work Remotely.
- Complete the application form and submit your updated CV/resume.
- Shortlisted candidates will be contacted directly by our hiring team for the next steps.
To apply for this job please visit weworkremotely.com.
How To Apply
- Click the Apply button below.
- You will be taken to We Work Remotely — the original job posting.
- Submit your CV before April 30, 2026.